Privacy Policy

Last updated: August 4, 2026

FrameCraft Decks & Outdoor Living ("we," "us," or "our") is a deck building and outdoor living contractor serving Charlotte, North Carolina and the surrounding area. Our services include deck building and repair, pergolas, covered patios, railings, stairs, fences, siding, and composite / LVP flooring. This Privacy Policy explains how we collect, use, and protect the information you provide when you contact us or submit a request for our services.

Information We Collect

When you submit an inquiry through our lead forms, we may collect:

• Your name
• Phone number
• Email address
• ZIP code / service location
• Details about your project (such as service type, scope, and notes you provide)

How We Collect It

We may collect this information directly from you through forms on our website and through instant lead forms on Facebook and Instagram (Meta platforms). When you submit a lead form on Facebook or Instagram, Meta shares the information you entered with us so that we can respond to your request.

How We Use Your Information

We use the information you provide solely to:

• Contact you about your project inquiry
• Provide quotes, estimates, and scheduling for our services
• Answer your questions and follow up regarding the services you requested

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Your information is used only to communicate with you about our services. We may share limited information with trusted service providers (for example, tools we use to manage inquiries and communications) strictly for the purpose of operating our business, and only to the extent necessary.

Cookies and Tracking

Our website and marketing may use cookies and similar tracking technologies (including tools provided by Meta and Google) to measure the performance of our advertising and to help us reach people who may be interested in our services. You can control or disable cookies through your browser or device settings.

Data Retention

We retain the information you submit only for as long as needed to respond to your inquiry and provide our services, or as required by applicable law.

How to Request Deletion of Your Data

You may request that we access, correct, or delete the personal information we hold about you at any time. To make a request, contact us using the phone number or email below and we will process your request promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.